Subscription active but no premium access

[Nalle5E94]

• My account is active but I can’t access premium features for the past 4 months. Money was being deducted every month.

[Just Shoot Me]

And what Exact Adobe product are you asking about?

[Just Shoot Me]

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

[John T Smith]

Are you sure your account is active?

Log-in to your account and click this link https://account.adobe.com/products

[Nancy OShea · Accepted solution]

PART I: Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one.
https://helpx.adobe.com/creative-cloud/system-requirements.html

PART II: Confirm your account is active and payment details are current.

https://account.adobe.com/plans

PART III:  Ensure you are logged-in to a PAID plan and not a FREE plan.

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Post back if you still need help.