Subscription active but no premium access

New Here ,
Nov 05, 2020 Nov 05, 2020

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  • My account is active but I can’t access premium features for the past 4 months. Money was being deducted every month.
 
 

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 05, 2020 Nov 05, 2020
PART I: Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one. https://helpx.adobe.com/creative-cloud/system-requirements.html   PART II: Confirm your account is active and payment details are current. https://account.adobe.com/plans   PART III:  Ensure you are logged-in to a PAID plan and not a FREE plan. 1. Open CC Desktop App.2. Click the gear icon > General tab > Settings. Select "Always keep Crea...

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LEGEND ,
Nov 05, 2020 Nov 05, 2020

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And what Exact Adobe product are you asking about?

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LEGEND ,
Nov 05, 2020 Nov 05, 2020

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I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Most Valuable Participant ,
Nov 05, 2020 Nov 05, 2020

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Are you sure your account is active?

Log-in to your account and click this link https://account.adobe.com/products

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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PART I: Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

PART II: Confirm your account is active and payment details are current.

https://account.adobe.com/plans

 

PART III:  Ensure you are logged-in to a PAID plan and not a FREE plan.

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Post back if you still need help.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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