Subscription changes

New Here ,
Jun 28, 2020 Jun 28, 2020

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Afternoon!

 

A year ago when I got my new laptop I went all out and also got a full set of Adobe product subscriptions to the tune of $599.

 

Sadly over this same year dealing with my cancer and then the events on the past 6 months I've not felt terribly creative. Then this past week or so the next years' subscription got charged automatically. Since I'd barely used them over the prior year I then changed my plans, perhaps blithely figuring since I was within 14 days of the charge that some of that money would be refunded. So far that has not happened. Am I really out of this money? Is there a phone call I need to make?

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Billing

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Adobe Community Professional ,
Jun 28, 2020 Jun 28, 2020

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For refund rules, refer the following link
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
You can contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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