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Subscription - Download freezes at 27%

New Here ,
Feb 25, 2020

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I baught the subscription on my pc. Afterwords I tried to download adobe premier, the download froze at 27% constantly. I've been trying to get hold of adobe to cancel my subscription and get my money back for their services that i couldn't use woth no luck. What do I do ? Paying about R600 and to cancel will cost R2000 for a service that i cant even get.

 

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Subscription - Download freezes at 27%

New Here ,
Feb 25, 2020

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I baught the subscription on my pc. Afterwords I tried to download adobe premier, the download froze at 27% constantly. I've been trying to get hold of adobe to cancel my subscription and get my money back for their services that i couldn't use woth no luck. What do I do ? Paying about R600 and to cancel will cost R2000 for a service that i cant even get.

 

[Topic renamed by moderator.]

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Account management, Billing, Installation

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156

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Adobe Community Professional ,
Feb 25, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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New Here ,
Feb 25, 2020

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Thank you for the advice, however with the bad experience I've had i do not wish to continue with this and get my money back, but I cant even get hold of adobe 

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Adobe Community Professional ,
Feb 25, 2020

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1. I'm assuming your computer meets or exceeds the system requirements to run Creative Cloud + Premier Pro. But just in case, see links below for details.

 

2. You need a computer user profile with administrative permissions to install software.   If you'rer not this computer's  admin, contact your IT dept for help.

 

3. Downloading & installing is a 3 step process.  It would be helpful to know where the interruption is occurring.  See links below.

 

Nancy O'Shea, ACP
Alt-Web.com

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Adobe Community Professional ,
Feb 26, 2020

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Log-in to your account below and scroll down to Contact Adobe button on the same page.

https://account.adobe.com/plans

Use online chat.

 

Nancy O'Shea, ACP
Alt-Web.com

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