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I baught the subscription on my pc. Afterwords I tried to download adobe premier, the download froze at 27% constantly. I've been trying to get hold of adobe to cancel my subscription and get my money back for their services that i couldn't use woth no luck. What do I do ? Paying about R600 and to cancel will cost R2000 for a service that i cant even get.
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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
I had a similar issue.
Make sure that you have all Windows updates that are available.
The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.
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Thank you for the advice, however with the bad experience I've had i do not wish to continue with this and get my money back, but I cant even get hold of adobe
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1. I'm assuming your computer meets or exceeds the system requirements to run Creative Cloud + Premier Pro. But just in case, see links below for details.
2. You need a computer user profile with administrative permissions to install software. If you'rer not this computer's admin, contact your IT dept for help.
3. Downloading & installing is a 3 step process. It would be helpful to know where the interruption is occurring. See links below.
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Log-in to your account below and scroll down to Contact Adobe button on the same page.
https://account.adobe.com/plans
Use online chat.