On June 3, with the help of an operator in a support chat, I changed my subscription plan to Illustrator.
After that, the subscription disappeared.
On the Overview page, I see a subscription.
But on all apps page you need to buy illustrator.
I turned in support for two days in a row. Operators remotely connected to my computer, several times uninstalled all Adobe applications. But nothing helped. Asked to wait. I believe that the problem is with the subscription. Perhaps she did not activate correctly. But the operators act strictly according to the instructions, and try to find the problem on my device.
Screenshots were not taken in the Creative Cloud application, but on the site in my personal account 🙂
I have now uninstalled Creative cloud apps from my computer. First, I want to wait until the subscription is correctly reflected in my account on the site. And only then I will install the application.
I’m afraid that technical support will uninstall and install, uninstall and install applications again. Although, probably, the problem is in the subscription.