Subscription Error

New Here ,
Jun 04, 2020 Jun 04, 2020

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On June 3, with the help of an operator in a support chat, I changed my subscription plan to Illustrator.

 

After that, the subscription disappeared.

 

On the Overview page, I see a subscription.

Снимок экрана 2020-06-05 в 01.01.09.png

 

But on all apps page you need to buy illustrator.

Снимок экрана 2020-06-05 в 01.02.50.png

I turned in support for two days in a row. Operators remotely connected to my computer, several times uninstalled all Adobe applications. But nothing helped. Asked to wait. I believe that the problem is with the subscription. Perhaps she did not activate correctly. But the operators act strictly according to the instructions, and try to find the problem on my device.

TOPICS
Account management, Activation, Billing, Creative Cloud

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Most Valuable Participant ,
Jun 04, 2020 Jun 04, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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New Here ,
Jun 04, 2020 Jun 04, 2020

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Screenshots were not taken in the Creative Cloud application, but on the site in my personal account 🙂

I have now uninstalled Creative cloud apps from my computer. First, I want to wait until the subscription is correctly reflected in my account on the site. And only then I will install the application.

 

I’m afraid that technical support will uninstall and install, uninstall and install applications again. Although, probably, the problem is in the subscription.

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Adobe Community Professional ,
Jun 04, 2020 Jun 04, 2020

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Please log-in to your PAID account below to verify your plan is active and payment details are current.
https://account.adobe.com/plans

Scroll down to View Support History to find out what the support agent did on June 3.


If you still need help, click on Contact Adobe.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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