subscription expired, wrong emailadddress

New Here ,
Dec 22, 2020 Dec 22, 2020

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Goodmorning. My yearaccount by Creative Cloud had expired. So I bought a new one on 19 december. But I still get the message (I use dreamweaver) that my dreamweaver subscription has ended. Now I know why. I accidently bought my new membership with another emailaddress then last year. When I try to change the primair emailaddress in my adobe account, the message is that the address is already in use. How can I solve this? Thanks, Christa

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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you could just sign out of the cc desktop that's using the expired subscription and sign in with the account that has the current subscription, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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You can also contact customer support and see if they can merge the accounts for you so that it uses your preferred email address.

 

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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LEGEND ,
Dec 22, 2020 Dec 22, 2020

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Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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