subscription has ended issue even through i have valid subscription

New Here ,
Oct 18, 2020

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i have valid licence with 1 year subscription and still have over 6 month for lightroom and photoshop subscription. but while i was trying to acess today, it says your subscription has ended, renew/upgrade today. i have already tried logged out creative cloud app and sign back in, verified the date/time on my computer is correct. but still having issue. Please let me know the next step.

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Adobe Community Professional ,
Oct 18, 2020

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Hi, in this case I suggest you contact Adobe support directly: https://helpx.adobe.com/it/contact.html

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Adobe Community Professional ,
Oct 18, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Oct 24, 2020

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Hi, do you still need help? Has your problem been solved? Keep us updated.

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Adobe Community Professional ,
Oct 24, 2020

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Maybe your credit card expired.  Please ensure payment information is correct and up to date. 

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and click on Manage Plans.

https://account.adobe.com/plans
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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