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Subscription not cancelled

New Here ,
Aug 16, 2020

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Good day,

 

just over a year ago I subscribed to two (wrong) services for a year.

It was my bad move so I sucked it up and paid an arm and a leg for a sub I did not use even once.

I cancelled one bit for got to cancel Adobe Stock, so it reknewed for another year...
Is there any way to get out of it?

 

thank you kindly in advance

 

john

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Account management, Billing

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Subscription not cancelled

New Here ,
Aug 16, 2020

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Good day,

 

just over a year ago I subscribed to two (wrong) services for a year.

It was my bad move so I sucked it up and paid an arm and a leg for a sub I did not use even once.

I cancelled one bit for got to cancel Adobe Stock, so it reknewed for another year...
Is there any way to get out of it?

 

thank you kindly in advance

 

john

Topics

Account management, Billing

Views

46

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Most Valuable Participant ,
Aug 16, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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New Here ,
Aug 16, 2020

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Thank you for the reply, however it was a 12 month sub.
so I was trying to reach out to customer support if they could cancell it.

Really do not want to pat 30 euro / month for another year.

 

jd

 

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Adobe Community Professional ,
Aug 16, 2020

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To cancel your subscription, please log-in to your account below.  Click on Manage Plans > Cancel.  NOTE: Early cancellation incurs a 50% penalty fee.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page.

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Aug 17, 2020

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Yeah, I got that bit. 
I was hoping that since I paid 600 euros the past year for something that I did not use,

someomne could do an exemption sice I am only a few day sinto the next year sunscription.

 

Ok. will do as such and bite the bitter pill and keep the aftertaste.

Customer satisfaction #1 (right after profit)

 

thanks anyway.

 

john

john

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New Here ,
Aug 17, 2020

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BTW there us is no cancel option...  Screen Shot 2020-08-17 at 10.51.00.jpg

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Adobe Community Professional ,
Aug 17, 2020

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John,

We're just product users like you.  Nobody in this user-to-user forum can waive cancellation fees for you. 

You really must contact support.

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Aug 18, 2020

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oh ok, sorry about that. 
Thank you for clarifying that Nancy!

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