Subscription problem

New Here ,
Jan 31, 2021

Copy link to clipboard

Copied

Hi all ,

 

I have subscribed twice on the iPhone Adobe app however when ever I try to edit any pdf doc it keeps asking me to subscribe. Is there any way some one can help me or give me access to Adobe customer service email?

Regards,

 

 

Views

31

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
kglad LATEST
Adobe Community Professional ,
Jan 31, 2021

Copy link to clipboard

Copied

check your account to verify your subscription is what you expect and to verify your adobe id, https://account.adobe.com

 

if your subscription is what you expect open your mobile cc app - whose icon is in the middle right:

 

ss.jpeg

 

click the top right icon (settings)>click the top line (your adobe id)>make sure adobe id is matches the id used to check your account.  if not, sign out (if you're signed in) > change so your adobe id is correct, then sign in.

 

if there doesn't work:

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)

kglad_0-1612107430709.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

 

 

<moved from cc services>

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more