• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Subscription

New Here ,
Feb 13, 2021 Feb 13, 2021

Copy link to clipboard

Copied

Hi there I am trying to pay my annual subscription payment but it wont work and it's the wrong price. Even though the card used for payment is just right and no changes have been made to it, my payment wont go through. Secondly its supposed have the student discount applied to it since I re-verified my student status but instead it's the regular annual fee

TOPICS
Account management , Billing

Views

139

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 13, 2021 Feb 13, 2021

You need to try the link below for your payment problem, but this link is about the price increase

One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357

 

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

...

Votes

Translate

Translate
Community Expert ,
Feb 13, 2021 Feb 13, 2021

Copy link to clipboard

Copied

LATEST

You need to try the link below for your payment problem, but this link is about the price increase

One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357

 

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines