Subscription

New Here ,
Nov 30, 2020

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I have an ongoing subscription an my apple devices. Since this morning everytime I try to convert a document to acrobat I get a response that I should subscribe. When I click on the subscription it tells me I already have an active subscription. I'm going round and round in circles. What is the issue here Acrobat folks

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Adobe Community Professional ,
Nov 30, 2020

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

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LEGEND ,
Nov 30, 2020

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Take this up with the Apple store that you bought it from.

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Most Valuable Participant ,
Nov 30, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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