Support chat have not been working for 3 days

[AncherDK]

I need to change my subscription, but the support chat has been broken for at least 3 days now. I have tried on different browsers and on my phone and i just get a message saying its down and i can try and refresh to get the same error. There is no phone support in my language and i cant write an email to support. I cant change my subscriptions or anything through the account page. Its very frustrating that Adobe support is so limited and its through a broken chat system.

 

[kglad]

every time i test, they're available.  last test was 1 hour after your post.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type BILLING AGENT
be patient, it can take quite a while to reach a human

[AncherDK]

Hi
I have now tried chrome, chrome android, microsoft edge, internet explorer and they dont work. Incognito in chrome works, but as soon as i login i get the same error. Last time i asked a question and after an hour or so with noreply it disconnected, im not sure if that has something to do with it.

[kglad]

it's possible the country you're in may be causing a difference.  i'm in the usa, i tested using ms edge (non-private) while logged in to adobe.com and chat works.

[AncherDK]

I got my issue resolved by going through incognito and no logins.

[kglad]

good to hear.