Support chat have not been working for 3 days

New Here ,
Sep 11, 2020 Sep 11, 2020

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I need to change my subscription, but the support chat has been broken for at least 3 days now. I have tried on different browsers and on my phone and i just get a message saying its down and i can try and refresh to get the same error. There is no phone support in my language and i cant write an email to support. I cant change my subscriptions or anything through the account page. Its very frustrating that Adobe support is so limited and its through a broken chat system.

 

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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every time i test, they're available.  last test was 1 hour after your post.

 

Screenshot - 9_11_2020 , 5_30_07 AM.png

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type BILLING AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Sep 11, 2020 Sep 11, 2020

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Hi
I have now tried chrome, chrome android, microsoft edge, internet explorer and they dont work. Incognito in chrome works, but as soon as i login i get the same error. Last time i asked a question and after an hour or so with noreply it disconnected, im not sure if that has something to do with it.

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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it's possible the country you're in may be causing a difference.  i'm in the usa, i tested using ms edge (non-private) while logged in to adobe.com and chat works.

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New Here ,
Sep 11, 2020 Sep 11, 2020

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I got my issue resolved by going through incognito and no logins.

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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good to hear.

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