Switch to Candian currency issues

New Here ,
Jan 13, 2021 Jan 13, 2021

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Adobe gave me a notification to siwtch my account from USD$ to CAD$. It said I was even eligible for a refund to make up the difference on my last payment paid in USD$, great! But when it went through all that happened was my past plan got cancelled and I have a new monthly charge for almost the same price, 2 days after my last payment for my previous plan. Not sure if there's anyhope for getting that money back.. But now I'm worried about getting cancellation fees for my previous plan!

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Account management, Billing

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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these are use-to-user forums.  to get clarification you'll need to discuss with adobe support.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)

kglad_0-1610548918215.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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