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New Here ,
Sep 03, 2020 Sep 03, 2020

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Hello. I recently started school and have access to a free Adobe account through school. The free account is under my school email but I also have a personal Adobe account under my personal email that I have been paying for. The personal account is charged yearly and renews 7/21. Is there a way to cancel or suspend the personal account while I have the free one through school? 

 

Also, my Creative Cloud will not let me sign out. The button is greyed out and I cannot click on it so I cannot access the extra programs that I get through the free school license until I can login with that account. How do I resolve that? 

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Adobe Community Professional , Sep 03, 2020 Sep 03, 2020
Hi,   Thank you for posting your query here and sorry to hear about the trouble you are facing.    Since you are unable to Sign out from the Creative Cloud App, Please Open Windows Task Manager (for Windows computer ) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.   Please download the Uninstaller tool for Creative Cloud App from the foll...

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Adobe Community Professional ,
Sep 03, 2020 Sep 03, 2020

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Hi,

 

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

 

Since you are unable to Sign out from the Creative Cloud App, Please Open Windows Task Manager (for Windows computer ) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please download the Uninstaller tool for Creative Cloud App from the following link on the affected computer: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Please Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 And scroll down to the Section "Problems installing? Try alternative download links "

 And please Click on :"Windows | Alternative downloads"

 There you will see the Option for "Windows 10 (64-bit)" Please click on "Download" and try using the Creative Cloud App.

 

Please let us know if that helps.

 

And regarding the Cancellation request, you need to connect to Adobe support.

Be sure to remain signed in with your Adobe ID before accessing the link below
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

 

-Please click the chat icon at the bottom right of the page to open a chat session
- the chat icon looks like '3 dots inside a circle' at the lower right
- please type AGENT into the chat window to connect directly to a person rather than the AI
Please be aware that Adobe's staffing is impacted by the virus, so wait times are long.

 

Thank you.

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