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Switching Subscriptions

New Here ,
Nov 23, 2019 Nov 23, 2019

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I was supposed to purchase a subscription of Adobe Audition but mistakenly purchase a subscription of Adobe After effects.

I want to switch my After effects subscription to Audition subscription. Please guide how to do it.

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correct answers 2 Correct answers

Community Expert , Nov 23, 2019 Nov 23, 2019

As far as I know, you need to cancel what you have and buy again

 

To be sure you need to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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Mentor , Nov 23, 2019 Nov 23, 2019

Good evening.
If 14 days have not passed since the order of After Effects, you can cancel from the web using the following procedure and you will get a full refund. If you purchase Audition again, there is no problem.

Cancel Adobe trial or subscription

If 14 days have passed, consultation with support is required.
Please contact us via the link in the reply of John T Smith.

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Community Expert ,
Nov 23, 2019 Nov 23, 2019

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As far as I know, you need to cancel what you have and buy again

 

To be sure you need to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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Mentor ,
Nov 23, 2019 Nov 23, 2019

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Good evening.
If 14 days have not passed since the order of After Effects, you can cancel from the web using the following procedure and you will get a full refund. If you purchase Audition again, there is no problem.

Cancel Adobe trial or subscription

If 14 days have passed, consultation with support is required.
Please contact us via the link in the reply of John T Smith.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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