Taxa de Cancelamento Antecipada

New Here ,
Jan 19, 2021 Jan 19, 2021

Copy link to clipboard

Copied

Bom dia
Tenho minha assinatura a mais de um ano e gostaria de cancelar. Não estou cancelando antecipadamente, como é visto no comprovante de pagamentos que já há muito tempo tenho a assinatura, então solicito a anulação dessa taxa de cancelamento antecipado, visto que não faz sentido algum!

TOPICS
Bug, Feature request

Views

42

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

Copy link to clipboard

Copied

Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with account issues.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

 

Below is contact information for customer support. The CSR you talk to might agree to waive it for you, but there is no guarantee they will do so as the early cancellation fee is part of the terms you agreed to when you chose your subscription plan. 

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

Copy link to clipboard

Copied

LATEST

>subscription for over a year

 

You must cancel before your renewal date... if you cancel after your renewal date you have started a new one year contract

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines