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Team & Individual Chat contact is Team priority in Japan.

Adobe Community Professional ,
Nov 29, 2019

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Good evening.

There is a situation, and the team version administrator's AdobeID has been signed up with a individual version subscription.
But in that case if you contact chat support

The team contact is given priority and connected.

 

Inquiries about individual versions can not be handled, direct inquiries by phone only guided.

Isn't this a mistake as a support system?

Is this just me?

 

There are system problems, so I would like you to improve this point.

There were other problems with this response, but I think there is an operational problem in that it is not possible to inquire directly about the requirements of Individual when both Team and Individual are contracted.
Case numbers can be provided if necessary.


TkfY(ACP),JAPAN
TOPICS
Account management, Creative Cloud, Feature request

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Team & Individual Chat contact is Team priority in Japan.

Adobe Community Professional ,
Nov 29, 2019

Copy link to clipboard

Copied

Good evening.

There is a situation, and the team version administrator's AdobeID has been signed up with a individual version subscription.
But in that case if you contact chat support

The team contact is given priority and connected.

 

Inquiries about individual versions can not be handled, direct inquiries by phone only guided.

Isn't this a mistake as a support system?

Is this just me?

 

There are system problems, so I would like you to improve this point.

There were other problems with this response, but I think there is an operational problem in that it is not possible to inquire directly about the requirements of Individual when both Team and Individual are contracted.
Case numbers can be provided if necessary.


TkfY(ACP),JAPAN
TOPICS
Account management, Creative Cloud, Feature request

Views

22

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 29, 2019 0

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