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temporary access for students

New Here ,
Apr 23, 2020

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hi, ive got to know that my institution has gotten the access to adobe for temporary use. However, i couldnt sign in, with my student email, saying that there is an error. Ive tried multiple times and it still doesnt work. i talked to my lecturer and friends, to find out that they could do the same action without facing any problem. is there anything i can do? what can my solution be? thank you.

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Account management, Activation, CC FAQ, Collaboration, New user

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temporary access for students

New Here ,
Apr 23, 2020

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hi, ive got to know that my institution has gotten the access to adobe for temporary use. However, i couldnt sign in, with my student email, saying that there is an error. Ive tried multiple times and it still doesnt work. i talked to my lecturer and friends, to find out that they could do the same action without facing any problem. is there anything i can do? what can my solution be? thank you.

Topics

Account management, Activation, CC FAQ, Collaboration, New user

Views

291

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Translate

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 23, 2020

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Contact your school's IT dept for assistance.  They must set this up for you beforehand.  And you need to sign-out and sign-in with the Adobe ID and password they gave you.

 

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your school's designated ID and password.

 

Post back if you have any questions.

 

Nancy O'Shea, ACP
Alt-Web.com

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