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Tenia contratado 2 aplicaciones. He contratado el plan que incluye a todas y ahora pago los 3 planes

New Here ,
Sep 11, 2020

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Hola,

tenia constratado Dreamweaver, Photoshop e Illustrator y pagaba 49,97 asi que contraté el plan que incluye a todas las aplicaciones y ahora estoy pagando las 2 primeras mas el pack de todas las aplicaciones.

Necesito dar de baja Photoshop e Illustrator dado que los estoy pagando dos veces.

 

Gracias

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Account management, Billing

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Tenia contratado 2 aplicaciones. He contratado el plan que incluye a todas y ahora pago los 3 planes

New Here ,
Sep 11, 2020

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Hola,

tenia constratado Dreamweaver, Photoshop e Illustrator y pagaba 49,97 asi que contraté el plan que incluye a todas las aplicaciones y ahora estoy pagando las 2 primeras mas el pack de todas las aplicaciones.

Necesito dar de baja Photoshop e Illustrator dado que los estoy pagando dos veces.

 

Gracias

Topics

Account management, Billing

Views

25

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Adobe Community Professional ,
Sep 11, 2020

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For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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