terrible policy- cancelation feee!!??

New Here ,
Oct 15, 2020

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So irritated I have to buy a subscription in stead of buying it once- old software doesn't work anymore.  And they have the gall to charge a ceacellation fee?  And don't have an option to autorenew-- total bad custormer service.  I have never had a subscription that I couldn't cancel / choose not to re-subscribe

 

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1 Correct Answer

Most Valuable Participant , Oct 15, 2020
John T Smith Most Valuable Participant , Oct 15, 2020
When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html   To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html-or Chat link https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the low...

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Most Valuable Participant ,
Oct 15, 2020

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Oct 16, 2020

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Carefully re-read the Subscription Terms.

 

#1 The 50% early cancellation fee is ONLY for Annual contracts.  When you subscribe to the costlier Month-To-Month plan, you can cancel anytime you wish without penalty.  Different plans for different types of users.

 

#2 All plans renew automatically until you tell Adobe to cancel. As working professionals, we cannot afford to be without the tools of our trade.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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