terrible policy- cancelation feee!!??

[ss5E1D]

So irritated I have to buy a subscription in stead of buying it once- old software doesn't work anymore.  And they have the gall to charge a ceacellation fee?  And don't have an option to autorenew-- total bad custormer service.  I have never had a subscription that I couldn't cancel / choose not to re-subscribe

[John T Smith · Accepted solution]

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea]

Carefully re-read the Subscription Terms.

#1 The 50% early cancellation fee is ONLY for Annual contracts.  When you subscribe to the costlier Month-To-Month plan, you can cancel anytime you wish without penalty.  Different plans for different types of users.

#2 All plans renew automatically until you tell Adobe to cancel. As working professionals, we cannot afford to be without the tools of our trade.