So irritated I have to buy a subscription in stead of buying it once- old software doesn't work anymore. And they have the gall to charge a ceacellation fee? And don't have an option to autorenew-- total bad custormer service. I have never had a subscription that I couldn't cancel / choose not to re-subscribe
-click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
#1 The 50% early cancellation fee is ONLY for Annual contracts. When you subscribe to the costlier Month-To-Month plan, you can cancel anytime you wish without penalty. Different plans for different types of users.
#2 All plans renew automatically until you tell Adobe to cancel. As working professionals, we cannot afford to be without the tools of our trade.