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The alarm telling me to buy photoshop won't stop

New Here ,
Jun 04, 2020

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I bought Photoshop yesterday but the message saying that I should pay photoshop to use, which means I'm using an illegal software, keeps coming up and never stops.

What should I do to stop it appear? Isn't it enough to pay for the software?

 제목 없음.png

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Did you Run the Adobe Cleaner Tools to remove old software?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Did you Download & install new Creative Cloud desktop app and latest Photoshop?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Did  you restart computer?

 

Did you sign-in with your PAID id and password?

 

Post back if you still need help.

 

Topics

Activation, Billing, CC FAQ, Creative Cloud, Installation

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The alarm telling me to buy photoshop won't stop

New Here ,
Jun 04, 2020

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I bought Photoshop yesterday but the message saying that I should pay photoshop to use, which means I'm using an illegal software, keeps coming up and never stops.

What should I do to stop it appear? Isn't it enough to pay for the software?

 제목 없음.png

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Did you Run the Adobe Cleaner Tools to remove old software?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Did you Download & install new Creative Cloud desktop app and latest Photoshop?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Did  you restart computer?

 

Did you sign-in with your PAID id and password?

 

Post back if you still need help.

 

Topics

Activation, Billing, CC FAQ, Creative Cloud, Installation

Views

350

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 04, 2020

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Did you Run the Adobe Cleaner Tools to remove old software?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Did you Download & install new Creative Cloud desktop app and latest Photoshop?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Did  you restart computer?

 

Did you sign-in with your PAID id and password?

 

Post back if you still need help.

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Jun 04, 2020

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Thank you so much. you just solved the problem and also saved my moniter before I punch it.

The cleaner tool was the answer, I had no idea that it was.

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