The customer service gave me a mini anxiety attack

New Here ,
Aug 18, 2020 Aug 18, 2020

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I wasn't notified about my upcomming payment for my adobe plan I started for school two months ago. I was charged and I thought they would be understanding and refund me a simple payment and I could cancel my plan and move on with my life. Exact opposite happened. The guy I was dealing with offered me three months free, I know that is a nice gesture however my design classes are in the spring time, so I asked if I could use the three months free a later time but nope! there was "nothing he could do". I then asked him to just cancel my subscription and he just kept pushing his agenda on me. I seriously just dont understand why it is impossible to get a simple refund and cancel the subscription, im just a student not trying to pay 26 bucks for a thing I dont even want right now :(((((((((

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Account management, Billing

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correct answers 1 Correct Answer

Most Valuable Participant , Aug 18, 2020 Aug 18, 2020
When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151   If you really...

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Most Valuable Participant ,
Aug 18, 2020 Aug 18, 2020

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

 

If you really do want to cancel, and pay the fee for doing so early, click this link

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

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Most Valuable Participant ,
Aug 19, 2020 Aug 19, 2020

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You can insist on cancelling. You will of course pay the cancellation fee you agreed to (50% of the year left), certainly not get a refund unless you paid already for the whole year! The free months are an offer to keep you as a member, not a way to delay cancelling.

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