Theft of Fraud? (renewal cloud subscription)

Explorer ,
May 13, 2020 May 13, 2020

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Hi!

 

Just to share my experiance, my cloud subscription was going to expire and

the new price was was a high increase. So I used the chat function and

said I would keep it if the old price is matched which the agent agreed to.

 

Then I got the first next bill which was the higher price and I complained

and I got the second bill and I complained and it is still not fixed.

 

I still have not decided it if is might be incompetence, or willingly like fraud or theft.

 

Did somebody else experiance this? Any suggestions on how to get this fixed. 

I asked a couple of times to escalate it but they seem to ignore it.

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Most Valuable Participant ,
May 13, 2020 May 13, 2020

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Hello, sorry for any frustrating experience you have had. Unfortunately we here are fellow users like you and do not have the power to manage your account or adjust payments... For that, only Adobe Customer Care can assist.

 

https://helpx.adobe.com/contact.html

 

If you continue to have any issues, then request a supervisor and ask what they will do for you. Make sure to reference the case numbers for any previous contacts you have had.

 

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