I have been being charged by adobe for about 6 months, yet I have never downloaded the programs. I did sign up for the free trial, but when that ended, I was never able to find out how to cancel the membership and I still don't. I want to be refunded or credited for the obvious 6 months that I never used their service, but multiple times did try to contact adobe to no luck.
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link https://helpx.adobe.com/contact.html Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right. Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y