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to cancel the subscription and refund

New Here ,
Jan 04, 2020

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Hello, 03.01.2020 I have withdrawn money for subscription (Adobe Affer Effect, Adobe PR creative CLD). Since I stopped using these programs, I would like to get my money back and cancel my subscription to these programs.

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to cancel the subscription and refund

New Here ,
Jan 04, 2020

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Hello, 03.01.2020 I have withdrawn money for subscription (Adobe Affer Effect, Adobe PR creative CLD). Since I stopped using these programs, I would like to get my money back and cancel my subscription to these programs.

Topics

Account management, Activation, Billing, Creative Cloud

Views

61

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Adobe Community Professional ,
Jan 04, 2020

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This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

 

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Adobe Community Professional ,
Jan 04, 2020

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"Since I stopped using these programs, I would like to get my money back."

No.  That's not how things work.  Read your Terms of Use Agreement. There are no refunds for not using the software. 

https://www.adobe.com/legal/terms.html

 

Unless you have the costlier month-to-month plan which allows you to cancel whenever you wish,  there is a 50% early cancellation fee.  To avoid paying cancellation fees, wait until your 12th month of service to cancel. 

 

Sign-in to your account below.

https://account.adobe.com/plans

Click on Manage Plans button.

If you need more help, scroll down to Contact Adobe button on the same page.

 

Nancy O'Shea, ACP
Alt-Web.com

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