Trial Run showing but I purchased creative cloud package as a student

New Here ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

I thought I found some help online for this but I kept seeming to run into the same problem. I bought the creative cloud package/membership as a student back in May and it still shows active but when I try to open InDesign it says 'Your trial has ended. Choose the plan that’s right for you." and I can't login either. Any ideas on how to fix this? I'm sure it's a simple fix. I even tried logging in and out online to see if it would change anything but nothing. Thank you!

TOPICS
Bug, How to

Views

44

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines