tripple payment?? what to do

New Here ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

I already paid 2 times for  ADOBE  ,i didn't see it earlier 

one 200113 ----1432; SEK Photoshop Lightroom Bundle

second  200123 ---1432; SEK  Adobe Photography Plan

I'm over debited¨, and Adobe still want payment monthly

What to do 

to get back my money and end for monthly payment too 

and stay put with the year payment on the business

sincerely

G Wolf

TOPICS
Billing

Views

74

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-looks like '3 dots inside a circle' at the lower right to chat with a person
-type AGENT into the chat window to connect directly to a CSR rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

As Above.

 

BUT it looks like you have 2 Plans.

The Lightroom Bundle. Which I take is the Cloud Centric Lightroom that allows you 1TB of Cloud storage.

And then the Photography Plan which included LR Classic (The Traditional version of LR) and Photoshop and only 20GBs of Cloud storage.

 

So the first thing I would do is Log Onto the main Adobe website, adobe.com (You have to go there anyway to chat with an Adobe Representative) and check what and how many actual plans you have.

 

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines