Trying to purchase and install Lightroom & Photoshop Plan

New Here ,
Oct 01, 2020 Oct 01, 2020

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I'm trying to purchase and install the following plan, Get Lightroom, Lightroom Classic, Photoshop and 20 GB of cloud storage (1 TB available), however I keep getting a notice that I already have Lightroom. I have owned it previously and cancelled my plan, of which the subscription ended yesterday (30.09.2020). 

 

How can I fix this problem? I need it for my college course. 

 

Thanks! 

TOPICS
Activation, CC FAQ, Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 01, 2020 Oct 01, 2020
Hello, Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a hu...

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Adobe Community Professional ,
Oct 01, 2020 Oct 01, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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