I am trying to change/update the primary email address for my account. Currently it is a Hotmail email. Some time ago I mistakenly signed in via Google and hence it created another account for me. I have since deactivated the account associated to the email address I want to use which is GMAIL. However, upon contacting Support they told me I cannot use my one and only email account because it is "In Use" even though it clearly is not and has been deactivated.
They are telling me that due to Data Protection Laws my only option is to create a new Email. This seems ridiculous. Help!
Since we do not have access to your account information as we are part of Forums and not Adobe Support staff, some information about your Adobe Subscrtiption would help.
I would like to inform you that if you own a Creative Cloud for Teams Subscription, than you may ask your Team Contract Owner to remove the license and re-assign the license on your active email address so that you can use the products. And if you have an Individual Subscription, than the only option is to Cancel the existing Subscription and place a new Order by using your active email address.