Two Accounts, Can't Cancel One Because I Can't Find Which Email The Other Account Connects To

[Abigail5C73]

I have been paying for two separate accounts of Adobe Creative Cloud as far back as July 2020 but probably much farther than that if I'm honest. (That is just as far back as I can see from my bank statements on my phone right now.) I can only find one account of Adobe Creative Cloud which is this one! I have tried to log in with every email that I can and Facebook. It may be linked to my college email address but I no longer have access to that and therefore I'm unable to even login into the account. I tried calling and that didn't work. I tried to call my bank and they said I have to contact the company first! I have been trying to contact with no luck! I am very upset that I have been paying double for at least half a year with not having access to the other account. I don't know who to contact or what to do! Please help!! 

[Just Shoot Me · Accepted solution]

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

[Abigail5C73]

Thank you! I was finally able to figure it out and get the answers that I was looking for! 

[karenmattejat]

Hi. I am in the exact same situation. Any chance you can tell me how it was resolved, or how you were able to contact adobe?

thanks,

[John T Smith]

>how you were able to contact adobe?

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[John22420479vyyd]

how you had the option to contact adobe?

Make certain to stay endorsed in with your Adobe ID prior to getting to the connection
Do know that Adobe's staffing is affected by the infection, so stand by times are long
-you MUST ensure that your program doesn't hinder promotions, scripts, or pop-ups
-you MUST likewise permit 'treats' in your internet browser for the connection to work
This connection will go straightforwardly to the visit choice
Type "Specialist" in the visit box to sidestep the chatbot and be associated with an individual
-Which means type in the word Agent without the statement " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or on the other hand https://helpx.adobe.com/contact/phone.html
.
Adobe doesn't do uphold by email, so be careful with noting any individual who sends you a private message
-click for more data about tricksters https://tinyurl.com/10791730