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Two subscription plans? What the hell? Why?

New Here ,
Apr 23, 2020

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Hello, 
2 mounts ago... Adobe gave me special offer for cheper current plan... So i was Okey thats nice. But now i discoverered that i have 2x Year Plans - one for 49 Euro and one for 22 Euro. Why? Adobe said in offer that old plan will be just cheaper. I dont want two plans. And now i cant cancel one beacause Adobe want pay for rest of the year for each plan. Help me pls!

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Billing, CC FAQ, Creative Cloud

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Two subscription plans? What the hell? Why?

New Here ,
Apr 23, 2020

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Hello, 
2 mounts ago... Adobe gave me special offer for cheper current plan... So i was Okey thats nice. But now i discoverered that i have 2x Year Plans - one for 49 Euro and one for 22 Euro. Why? Adobe said in offer that old plan will be just cheaper. I dont want two plans. And now i cant cancel one beacause Adobe want pay for rest of the year for each plan. Help me pls!

Topics

Billing, CC FAQ, Creative Cloud

Views

188

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Apr 23, 2020

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How did Adobe give the special offer? For example, did you talk to customer service and they said they would change your plan? If you just sign up for a cheap plan when it is advertised you will indeed get two plans: general offers are not for existing customers. 

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New Here ,
Apr 23, 2020

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Yes true... iam idiot who doesnt read properly offers.... Hmm okey i just do one for photoshop and one for Illustrator and its sorted. 

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