Unable to cancel autorenewal, Pelase help

New Here ,
Dec 01, 2019 Dec 01, 2019

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My Adobe account renewed this morning and automatically deducted 700eu from my account.

I had no idea this would happen. and I really can't use the adobe account any longer.

I was a freelancer before, and CC was tax deductible, but currently I have a job, and I have no time, nor use for Adobe's creative cloud. 
And I simply don't have the 700eu to spare.
I am currently in some inifite loop with "Shivang" on the chat who refuses to cancel my subscription.
Please advise on how I can fix this.

 

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Account management, Billing

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LEGEND ,
Dec 01, 2019 Dec 01, 2019

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You need to contact Adobe directly. This is not a direct connection with Adobe. It is a User to User forum.

 

Contact Adobe through their main website, Adobe.com. Contact Us.

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Most Valuable Participant ,
Dec 01, 2019 Dec 01, 2019

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>had no idea this would happen

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

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