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unable to download kyles brushes

New Here ,
Dec 16, 2019

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although im paying for my student package and ive been using it for years when i try to get more brushes it says its only for adobe customers and asks me to buy the package. This is when i am sighned in to my account which i have my current package through.

when i go to my account it says im on a free trial but i am not.

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Account management, Billing, Creative Cloud

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unable to download kyles brushes

New Here ,
Dec 16, 2019

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although im paying for my student package and ive been using it for years when i try to get more brushes it says its only for adobe customers and asks me to buy the package. This is when i am sighned in to my account which i have my current package through.

when i go to my account it says im on a free trial but i am not.

Topics

Account management, Billing, Creative Cloud

Views

50

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Dec 16, 2019

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This is a public forum, not Adobe support. Users here can't provide support for account, subscription, or billing issues..

Click the following to contact Adobe customer support staff for help: .

https://helpx.adobe.com/contact/support.html.

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. .

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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Adobe Community Professional ,
Dec 16, 2019

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Log-in below with your paid ID and password to confirm your subscription is active and the payment details are up to date.

https://account.adobe.com/plans

 

If your student plan is active, see help article below about CC reverting to trial mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If you still need help, scroll down to Contact Adobe button.  At the chat box, type AGENT followed by Enter key.

 

Nancy O'Shea, ACP
Alt-Web.com

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