Unable to get subscription

New Here ,
Dec 11, 2020

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I am trying from few weeks and I am unable to complete my purchasing of creative cloud subscription and it shows this corresponding to the image.....what should I do..

Screenshot_20201212-131322.png

 

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Activation, Creative Cloud, New user

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Adobe Community Professional ,
Dec 12, 2020

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This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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LEGEND ,
Dec 12, 2020

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Have you called the phone nuimber in the error message?

Have you tried buying a subscription using a Computer and not your phone?

Is the credit card you are trying to use registered in the same country you are in and or the address you are entering?

 

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New Here ,
Dec 12, 2020

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Can't i buy with debit card? And yes i have tried all of that

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LEGEND ,
Dec 14, 2020

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Not that I know of. Even if you tried with PayPal but your PayPal account was only tied to a Debt card it wouldn't go through.

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