Unable to purchase plan because of broken canceled subscription.

New Here ,
Aug 27, 2020 Aug 27, 2020

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The website won't let me purchase a plan because I have a cancled subscription to Adobe Acrobat. This is a very annoying error. I don't think it is possible for me to complete a purchase right now.

 

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correct answers 1 Correct Answer

Most Valuable Participant , Aug 27, 2020 Aug 27, 2020
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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Most Valuable Participant ,
Aug 27, 2020 Aug 27, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Most Valuable Participant ,
Aug 28, 2020 Aug 28, 2020

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How did you actually cancel the plan? If you stopped it in Paypal, that's just not-paying, it isn't cancelling it, and so the program is still running. 

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LEGEND ,
Aug 28, 2020 Aug 28, 2020

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Yeah how did You Cancel the plan? 

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