what's the first screen you see when clicking "connect" from your adobe account page>profile>connected accounts?
I am trying to solve the issue with creative cloud app for 2 weeks from. 10 of the support tried to fix issue, but no one was unable to do so. When they realize they are incompetent they just tell me that someone will give me a call?????? For what reason, I don't know, and of course issue still remains.
This is the worst support with most expensive products on the market. SHAMEEEE!!!
1. do you have the latest win 10 64 bit os or the latest 64 bit mac os? if yes and if there are no other problems on your computer other than the problem(s) with adobe products:
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
It seems like a generic answer on how to fix an error.
Support already deleted every Adobe app, and creative cloud and install a fresh copy of the latest version of CC.
Also, they have updated my windows and some framework.
There are several issues with CC after the latest version:
1. CC and other adobe apps after a couple of hours start logging off.
2. When I try to login with google account - I get an error which says the Account is deactivated
3. Assets library created in Adobe XD not working properly with other apps like Illustrator > Unable to add assets from other apps
Support tried a couple of times to remotely access my device and to fix the error. Not successfully.
Every time I ask for support they are providing generic answers like uninstall apps or similar stupid [Profanity removed by moderator]
They asking me every time to leave a phone number and time zone - which I did like 10x times. And once I get a call from the support representative. They don't know to speak in ENGLISH????!!!! $600 product worth......OMG
I have to agree with this. I have had no luck in getting help with my issue, having had adobe reps remote into my computer several times, having given my contact info several times for them to call me, and not responding to my request to simply email me back with answers to my questions about contradictory information I have been given.
Did you ever solve the problem you had?
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Failing that, just continue using your Adobe ID and password.
I tried with several browsers but no luck.
It seems the issues is with my account on their system.
Here is the error message
Because you are using Pirated Software gotten illegally from your brothers school.
I assume you're referring to this recent post about the non-genuine redemption code.
Yesterday I got an email from adobe stating my account uses a Fraudulent redemption code.
I have activated subscription successfully 8 months ago on the adobe website???
I got a code from my brother who is a student at University in the US. He and his department got this code as a part of an educational program.
Adobe support unable to solve this problem. First, I get instructions to ignore this email, then they are unable to locate the redemption code, then they stated the redemption code is non-genunine.
How is possible that a redemption code which is genuine becomes non-genuine?
Not to mention that in the last couple of weeks after the cc update, all apps stopped working normally.
What is wrong with adobe????
You got a Code from your Brother becuase he is a student in a USA school and I take it you do not go to that same school and you do not live in the USA.
Right you are using Pirated Software. Your brother had no legal right to give you that code. It was for people that go to and or work at that school and or that department in that school.
If you think the redemption code is valid, then contact the IT department at the University. If it is a valid code, they are the only ones who can help you.