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Unable to subscribe - because Credit Card only payment. Really Adobe, wake up!!

New Here ,
Jul 17, 2020

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Tried all of yesterday morning, unsuccessfully, to subscribe to Adobe Animate. But, apprently in India, Adobe only accepts credit cards. Even though it says in the drop down list (with just one option) - "Credit/Debit cards". Dear Adobe, even local semi-literate road side vendors in India use digital payment. Just about every utility payment can be made online with multiple options. What is your problem Adobe?    

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Account management, Billing

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Unable to subscribe - because Credit Card only payment. Really Adobe, wake up!!

New Here ,
Jul 17, 2020

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Tried all of yesterday morning, unsuccessfully, to subscribe to Adobe Animate. But, apprently in India, Adobe only accepts credit cards. Even though it says in the drop down list (with just one option) - "Credit/Debit cards". Dear Adobe, even local semi-literate road side vendors in India use digital payment. Just about every utility payment can be made online with multiple options. What is your problem Adobe?    

Topics

Account management, Billing

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35

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Adobe Community Professional ,
Jul 18, 2020

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these are user-to-user forums.  if you want to make a suggestion to adobe, use https://www.adobe.com/products/wishform.html

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Adobe Community Professional ,
Jul 18, 2020

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I may be wrong but I think new banking regulations require you to obtain a special authorization number from your bank before Adobe can process debit cards for monthly payments.  Talk to an Adobe billing agent.

https://helpx.adobe.com/contact.html

https://www.adobe.com/about-adobe/contact.html

Nancy O'Shea, ACP
Alt-Web.com

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