Unable to update my payment info

New Here ,
Jul 08, 2020

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Hello,

I am very frustrated by this. I have received an email that there is a billing issue on my account. The issue is that my credit card has expired. But I am unable to update payment/edit payment info/manage plan/manage payment. 
I cannot get a hold of any kind of chat, to be able to speak to an actual person. And all the links under helpx.adobe.com does NOT help, either.
Kindly provide assistance in this matter, as it is extremely frustrating! 

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Adobe Community Professional ,
Jul 08, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
Jul 10, 2020

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Try using a different mobile/tablet device or browser that accepts cookies and does not have script blockers.

Please log-in to your account below with your PAID ID and password. Click on Manage Plan > Manage Payment.
https://account.adobe.com/plans
If you still need help, scroll down to Contact Adobe on the same page. In the chat box, type AGENT followed by enter.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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