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Unauthorised charges

New Here ,
Jul 10, 2020

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Hi, all.

 

I originally purchased an Adobe DC plan in April 2020, on what I thought was a month-by-month basis that I could cancel any time. I was sure I cancelled after this initial month and indeed was not charged a monthly fee for May or June. However, I have today been charged the monthly fee again and now when I look at my account it says I have subscribed to an annual plan which will cost me a further £50 to cancel. Looking at my order history page, it shows only my original April order, but when I look at my billing history there are two orders in there with different order numbers - one for April and the other for July.

Can anyone please help?

 

Thank you.

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Account management, Billing

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Unauthorised charges

New Here ,
Jul 10, 2020

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Hi, all.

 

I originally purchased an Adobe DC plan in April 2020, on what I thought was a month-by-month basis that I could cancel any time. I was sure I cancelled after this initial month and indeed was not charged a monthly fee for May or June. However, I have today been charged the monthly fee again and now when I look at my account it says I have subscribed to an annual plan which will cost me a further £50 to cancel. Looking at my order history page, it shows only my original April order, but when I look at my billing history there are two orders in there with different order numbers - one for April and the other for July.

Can anyone please help?

 

Thank you.

Topics

Account management, Billing

Views

30

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 10, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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New Here ,
Jul 10, 2020

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Thanks for your assistance.

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