Unauthorized charge

New Here ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

I was recently charged for Adobe export pdf at $25.46. I didn't authorize it and didn't agree to a subscription so I could use it for three days while being charged for a year when I had to use the service in 2020. How do I cancel this and get a refund. 

TOPICS
Billing

Views

48

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Mar 13, 2021 Mar 13, 2021
No promises, but you can contact Adobe Customer Care: https://helpx.adobe.com/contact.html Click the chat icon in the lower right and type "agent".   As volunteers, we cannot help with billing. Do not respond to scammers who may PM you. Adobe Staff has "Employee" by their name and can look up your account by your user ID.   ~ Jane

Likes

translate

Translate

Translate
Most Valuable Participant ,
Mar 13, 2021 Mar 13, 2021

Copy link to clipboard

Copied

I'm not sure what you are saying. 

- That you never chose ExportPDF at all?

- That you chose ExportPDF, but did not expect any charge at all?

- That you chose ExportPDF and paid for a year, but did not read the terms and conditions, so you were not expecting the subscription to renew?

- Something else?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 13, 2021 Mar 13, 2021

Copy link to clipboard

Copied

No promises, but you can contact Adobe Customer Care: https://helpx.adobe.com/contact.html 
Click the chat icon in the lower right and type "agent".

 

As volunteers, we cannot help with billing. Do not respond to scammers who may PM you. Adobe Staff has "Employee" by their name and can look up your account by your user ID.

 

~ Jane

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines