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unfair [termination] fee

New Here ,
May 26, 2020

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i've been charged £49.94 after i cancelled my trial on adobe, and i would like a refund 

my email is [removed by moderator for your protection.]

 

Screenshot 2020-05-26 at 20.18.31.png

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Account management, Billing, Creative Cloud

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unfair [termination] fee

New Here ,
May 26, 2020

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i've been charged £49.94 after i cancelled my trial on adobe, and i would like a refund 

my email is [removed by moderator for your protection.]

 

Screenshot 2020-05-26 at 20.18.31.png

Topics

Account management, Billing, Creative Cloud

Views

375

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
May 26, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
May 26, 2020

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If you contacted support to cancel, what is your case number?   Log-in below. Scroll down to View Support History.  See screenshot.

https://account.adobe.com/plans
image.png

 

Nancy O'Shea, ACP
Alt-Web.com

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