university adobe account

New Here ,
Mar 23, 2021 Mar 23, 2021

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Yesterday, adobe updated my "annual plan" by itself, and charged me aud$43.99, I was like, I'm still studying ??? What are the 43.99 bucks for?

Right now, it is still pending, that is why I feel like I can post here asking for help. Normally, I pay aud$21.99 per month, the special offer for students and teachers, but my mate told me that I can actually get free adobe apps, bc my uni-UNSW offers them. Also, after my undergrad in UNSW, I am going straight into postgrad, So it should at least be charging me aud$21.99 per month, or free, bc university sometimes offers that, right?

May I get the refund of $43.99, and we work on a solution to my case.

My UNSW student email is REMOVED

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

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Account management, Billing

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Most Valuable Participant ,
Mar 23, 2021 Mar 23, 2021

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The increase is correct - One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357

 

If your school offeres a free subscription, cancel your paid subscription and contact your school

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Mar 23, 2021 Mar 23, 2021

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Hi thanks for your answer, does it mean I need to delete the whole account, anytime?

 

And I acknowledged the cancellation fee, which is gonna be half a year's subscription.

 

Also, On my account page, it shows "my plans- you have no items available", as I said it was an auto subscription, also has charged me more than they should have, so I am super confused, like what plan do I actually have now, that's costing $43.99 per month...

 

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Most Valuable Participant ,
Mar 24, 2021 Mar 24, 2021

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Check the sign in details. If you have an active plan, it will show on Adobe Account. Try sign out and sign in; when you are asked for password look to see if it offers a choice of "personal" and "enterprise" account. If it does, you have two different accounts with the same email, which seems a recipe for problems.

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New Here ,
Mar 25, 2021 Mar 25, 2021

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How can I help you

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Most Valuable Participant ,
Mar 25, 2021 Mar 25, 2021

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Jessie you ask "How can I help you" but this is your first post here. You are not Adobe staff. Can you explain what your reply means, please?

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