Unused subscription

New Here ,
Jun 21, 2020 Jun 21, 2020

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Today I got an email says that I have not enough money to pay for my subscription. Firstly I went to my profile trying to unsubsribe from Adobe apps, because I don't use it. Then I found out, that month ago on 20 of May, I've already paid for subscription. I didn't get any notifications or email that money was charged off. Now tf should I know that I have active subscription? It's a big money for me. Is it any chance to return it?

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LEGEND ,
Jun 21, 2020 Jun 21, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum, Account, Payment & Plan.

 

Did you install a free trial of any adobe program?

If you did then you didn't read the fine print. If you do not cancel before the free trial has expired you are Automatically Signed up for a 1 year subscription and that subscription Auto renews every year on that date, Month Day.

 

We here on the forums can't help with subscription problems so you need to contact Adobe directly.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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Most Valuable Participant ,
Jun 21, 2020 Jun 21, 2020

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Today is 21 June, so another subscription month is due. What did you sign up for? Most subscriptions you must pay for the whole year, and you will owe the money.

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Adobe Community Professional ,
Jun 21, 2020 Jun 21, 2020

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First, read the Terms you agreed to.  There is a 50% early termination fee for Annual Plans (prepaid or paid monthly). Or you can avoid penalty fees entirely by waiting until your 12th month to cancel.

https://www.adobe.com/legal/subscription-terms.html

 

Please log-in to your account below. Click Manage Plans > Cancel. 
https://account.adobe.com/plans


If you still need help, scroll down to Contact Adobe on the same page.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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