Updating payment terminated

New Here ,
Apr 06, 2020 Apr 06, 2020

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Hello, I'm Rasikha. I have problem when updating the payment via credit card. When I update credit card, the payment not solve and this morning, I received the notification via email which the payment failed even I submit the credit card number many times. What should I do? Thank youAnnotation 2020-04-07 120749.jpg

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Most Valuable Participant ,
May 28, 2020 May 28, 2020

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Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat or possibly phone:

https://helpx.adobe.com/contact.html

Sorry we can't be of more help to you here!

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