We have several Adobe DC licenses and Premier Pro licenses but I want to upgrade one persons account (he has Adobe DC and Premier Pro licenses) to Adobe Create Cloud. If I upgrade him to Creative Cloud, will this cancel his current Adobe DC and Premier Pro license? I don't want to get double-dinged each month.
Thank you in advance for any help offered.
You will need to contact Customer Care for billing issues.
Click the chat icon in the lower right and type "agent".
...unless it is Enterprise. Then we can move this to the appropriate forum.
Thanks but Chat doesn't appear to be available now?
Upgrade single to all Cloud https://helpx.adobe.com/creative-cloud/help/upgrade-change-plan.html
To cancel a single subscription without a fee you should check with support
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Thanks but Chat doesn't appear to be available?
>Chat doesn't appear to be available?
1 it is Sunday
2 fewer workers due to virus
Thanks but I mean the option to chat no longer exists.