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Upgrade plan from From Adobe DC and Premier Pro to Adobe Create Cloud

New Here ,
Apr 05, 2020

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We have several Adobe DC licenses and Premier Pro licenses but I want to upgrade one persons account (he has Adobe DC and Premier Pro licenses) to Adobe Create Cloud. If I upgrade him to Creative Cloud, will this cancel his current Adobe DC and Premier Pro license? I don't want to get double-dinged each month.

 

Thank you in advance for any help offered.

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Account management, Activation, Billing, Creative Cloud

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Upgrade plan from From Adobe DC and Premier Pro to Adobe Create Cloud

New Here ,
Apr 05, 2020

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We have several Adobe DC licenses and Premier Pro licenses but I want to upgrade one persons account (he has Adobe DC and Premier Pro licenses) to Adobe Create Cloud. If I upgrade him to Creative Cloud, will this cancel his current Adobe DC and Premier Pro license? I don't want to get double-dinged each month.

 

Thank you in advance for any help offered.

Topics

Account management, Activation, Billing, Creative Cloud

Views

99

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Adobe Community Professional ,
Apr 05, 2020

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Hi 

You will need to contact Customer Care for billing issues.
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

 

...unless it is Enterprise. Then we can move this to the appropriate forum.

 

~ Jane

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New Here ,
Apr 05, 2020

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Thanks but Chat doesn't appear to be available now?

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Most Valuable Participant ,
Apr 05, 2020

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Upgrade single to all Cloud https://helpx.adobe.com/creative-cloud/help/upgrade-change-plan.html

 

To cancel a single subscription without a fee you should check with support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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New Here ,
Apr 05, 2020

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Thanks but Chat doesn't appear to be available?

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Most Valuable Participant ,
Apr 05, 2020

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>Chat doesn't appear to be available?

 

1 it is Sunday

2 fewer workers due to virus

 

Keep trying

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New Here ,
Apr 05, 2020

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Thanks but I mean the option to chat no longer exists.

screenshot-helpx.adobe.com-2020.04.05-15_51_37.png

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