Upgraded as a separate subscription, and would like to cancel the smaller subscription

[Viktor154A]

Hi,

I've upgraded to the all inclusive Creative Cloud package from a Premiere Pro subscription. Both are monthly payments, but with an year-long contract. I did a separate upgrade by accident (as I'm a single person, I don't need two subscriptions).

I'd like to cancel the Premiere Pro subscription without paying any extra fees as I'm actually upgrading, not canceling. I could not find any real-life support channels under https://helpx.adobe.com/contact.html (shame on you!)

How can I cancel the void subscription?

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Viktor154A]

Hi @kglad 

there is not "contact us" in the lower right. See the attached image.

[kglad]

it's way in the corner (on my screen):

[Viktor154A]

That chat bubble does not show up on Firefox. I've found it in Chrome.

Thanks

[kglad]

you're welcome.