Using earlier Illustrator version - not recognising membership

[a1exxa09]

Hello

I am a full paying member with the basic set of software, however when I go to use the earlier version of Illustrator (v2019), the message states that I can have a 7-day trial.  This is a new message for the New Year as last year I was running it without any issues.

Please can anyone help?

Kind regars

Alexa

[John T Smith · Accepted solution]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html