Verifying…

New Here ,
Sep 03, 2020 Sep 03, 2020

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I have been an Adobe customer for more than 30 years. I am now a CC customer, paying several hundred dollars every year to use no more than three apps. Nearly every time I attempt to use one of those apps (Illustrator, Photoshop or InDesign), the already stupidly-long boot time is extended by the "Verifying…" progress bar. What's with that? Considering that I always allow every app I use to be updated whenever a new version is available, just exactly what is the verification process accomplishing? Is Adobe checking whether or not my apps are really mine? Am I assumed to be a thief? I am just venting, but I don't think, that after more than three decades, I should be thought of as anything other than a valuable customer.

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correct answers 1 Correct Answer

Adobe Community Professional , Sep 04, 2020 Sep 04, 2020
Sounds like there's a problem on your end.  See this help article. https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html      

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Adobe Community Professional ,
Sep 04, 2020 Sep 04, 2020

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i don't see that.  can you embed a screenshot using the "insert photo" icon?

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Adobe Community Professional ,
Sep 04, 2020 Sep 04, 2020

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Sounds like there's a problem on your end. 

See this help article.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Most Valuable Participant ,
Sep 05, 2020 Sep 05, 2020

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"Am I assumed to be a thief?" It's fair to say everyone is assumed to be a subscriber. It's also fair to say that it's assumed anyone can cancel their subscription. So it's only fair that the app would check. However, it's not supposed to be checking every day. Some people see this, maybe it can be fixed for you. 

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