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Waiving bills due to corona virus [Education accounts... Mod]

New Here ,
Mar 17, 2020

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I heard adobe are offering assistance with payments or putting account on hold during the corona virus crisis. What would i need to do to request assistance while still being able to use the products?

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Billing, Creative Cloud, Feature request

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Waiving bills due to corona virus [Education accounts... Mod]

New Here ,
Mar 17, 2020

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I heard adobe are offering assistance with payments or putting account on hold during the corona virus crisis. What would i need to do to request assistance while still being able to use the products?

Topics

Billing, Creative Cloud, Feature request

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584

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Mar 17, 2020 0
New Here ,
Mar 17, 2020

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I heard this too, would like to know as well.

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Mar 17, 2020 0
Most Valuable Participant ,
Mar 17, 2020

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Mar 17, 2020 2
Adobe Community Professional ,
Mar 17, 2020

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I have not heard a word about payments being deferred.  I think that's an urban legend or just wishful thinking. But Adobe is extending school lab access to temporary at-home access until May 31.  Read more about it below.

https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

 

Nancy O'Shea, ACP
Alt-Web.com

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Mar 17, 2020 2
New Here ,
Mar 19, 2020

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Go to cancel your plan, click through until you reach the "offers" page and select 60 days of free service. There's nothing to explicitly suggest that this offer is linked to the coronavirus, though.

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Mar 19, 2020 0
Adobe Community Professional ,
Mar 19, 2020

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This is different from the 60-day free offer that comes when you cancel your plan and this extension of access with COVID-19.
Cancellation offers are for subscriber retention and do not defer billing.


TkfY(ACP),JAPAN

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Mar 19, 2020 0